Read About Warranty Agreement


The benefits given by the warrant set out in this document are in addition to any other rights and remedies you may have under a law in relation to the goods to which the warranty relates.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SOLID RACKS warrants its products to be free from defects of material and workmanship for a period of six (6) months from date of shipment to the original purchaser. If during this 6 months a defect caused by faulty material and workmanship appears, SOLID RACKS will repair or replace the defective part or product at its discretion within a reasonable time. SOLID RACKS will pay for a return shipping to the customer unless the product is found to be working properly and consequently is not the subject of a valid warranty claim. In no case will SOLID RACKS be liable for any cost incurred in removing or installing the part or product, even if the product has failed under a covered warranty.

If SOLID RACKS finds the product is working properly, the buyer may be billed for testing, repackaging and shipping.

To claim under your warranty you must notify SOLID RACKS within 3 days of delivery of any alleged defect, damage or failure to comply with the description or quote. You must give us your full name, address, details of the defect and original proof of purchase receipt. You can notify SOLID RACKS of the defect and make a claim by contacting Solid Racks c/- Wood Appeal Pty Ltd by telephone on 02 9905 9228, by sending an email to [email protected], or by pre-paid letter addressed to Units 1 & 2, 2-4 William St, Brookvale, 2100, NSW, Australia. You will be given a Return Material Authorisation (RMA) prior to shipping and the RMA must be supplied when returning the product or part.

This warranty does not apply to any product or part that has been subject to misuse, negligence, accident, use outside of product design intent, or attempted repair/modification by anyone other than SOLID RACKS. This Warranty does not apply to any additional product modification directed by or requested by the purchaser. 

Except as expressly stated, and to the extent permitted by law, this warranty does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) or special consequential losses arising out of the occurrence of a defect in the parts or products or caused by use or installation of the products or damages caused by acts of nature.

Where the sale of the products is one to which the consumer guarantees implied under the Australian Consumer Law do not apply, and to the extent permitted by law, this warranty is in lieu of all other warranties expressed or implied and all other obligations or liabilities related to the sale or use of the products.

The buyer understands that a properly installed rack uses the fittings supplied by the SOLID RACKS and that to the extent permitted by law SOLID RACKS assumes no liability for damage or personal injury caused by negligence during installation or adjustment.

No one is authorised to add or to vary SOLID RACKS’ warranty or to create for SOLID RACKS any other obligation or liability in connection with the sale or use of its products.

All returns must be factory authorised by SOLID RACKS, and SOLID RACKS must issue a Return Material Authorization (RMA) prior to shipping. Returns will be shipped at buyer’s expense. If SOLID RACKS find the product is working properly, the buyer may be billed for testing, repacking and shipping. If warranty has expired, SOLID RACKS will provide a quote to repair, prior to making any such repairs.

SOLID RACKS reserve the right to make product specification changes to any product at any time, as deemed necessary.

For pricing information on our out of warranty repair, contact SOLID RACKS at (02) 9905 9228. No other warranties are implied and there are no warranties extended beyond those stated herein.

SOLID RACKS is a subsidiary of –Wood Appeal Pty Ltd
Units 1 & 2, 2-4 William Street
Brookvale SYDNEY NSW 2100