Read About Return Policies & Procedures
If we do not deliver or if the Products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please contact us as soon as possible at [[email protected]]. We will do our best efforts, and our only obligations will be, at our option to:
- make good any shortage or non-delivery or incorrect delivery; or
- replace or repair any Products that are damaged or defective; or
- refund to you the amount paid by you for the Products in question.
In the event we accept the return of any purchased Product, you must return the Product in its original package (including all accessories, user manuals and any free gifts that came in the same package).
Please treat the Product with care and return it in the condition that it was delivered to you; if possible, use the original delivery package or pack the Product securely. We recommend that returned Products are sent via an insured, traceable delivery service.
Replacement or refund can only be processed once we have received the Product to be returned.
If you return a Product:
i) that you are not entitled to return,
ii) that is not in its original condition,
iii) that is without proper or missing packaging,
iv) with items missing from the return delivery,
v) without following our return instructions, or
vi) have otherwise failed to exercise reasonable care when taking care of and returning the Product,
We reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you, reasonable repair or other similar direct costs that we have incurred, subject to applicable law. If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card thirty (30) calendar days after the date of receipt of the delivery.
Right to cancel:
If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the Product(s) you have purchased return the Product(s) within (30) (generally between 7 and 30 days) calendar days after the date of receipt of the delivery and correctly follow the instructions of the return procedure as described below.
Return of Product by exercising your right to cancel:
We hope you will be happy with your purchase from us. If not, you have the right to return the Product(s) to us and receive a full refund provided:
Shipping costs back to Solid Racks will not be refunded.
- You notify us in writing that you are canceling your purchase no later than the [same period as stated above] working day after the day on which you received your Product(s);
- You have taken reasonable care of the Product(s) prior to return – in particular, this means they must not have been damaged;
- You may give us notice of cancellation by any written means (including email, fax, or letter), but it will speed up the process for you and us if you contact us by email at [email protected];
- You will be responsible for the cost of returning the Product(s) to us.
Please return the Product in suitable packaging to ensure it reaches us in good condition. We will refund the purchase price [and original delivery charge of any Product(s) returned] no later than thirty (30) days from the day when you give us notice of cancellation.
Please note that if you fail to take reasonable care of returned Product(s), or fail to return the Product(s) to us, we will be entitled to make a claim against you for any losses which we suffer.
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