Terms & Conditions
Free Shipping Terms & Conditions
- Products must be purchased at full recommended retail price to qualify for free shipping.
- Free shipping is offered to residents of the East Coast of Australia only. This area is defined as the coastal towns between Cook town, QLD, and Lorne; VIC. Coastal towns are understood to be within 50 kilometers of the Pacific Ocean.
- The weight of any one order must not exceed 25 kilograms and the length must not exceed 1100mm for this offer to apply.
- SOLID Racks reserves the right to exclude any items or orders from this offer at their discretion and without prior notice.
SOLID RACKS.com reserves the right to change the shipping method of an order if these guidelines are not met. We will send you a tracking number for the new carrier in this case.
Some orders are subject to weight & volume. These items may be charged at a different rate. We will advise of these changes prior to shipping.
Heavy Items Courier - TNT
Shipping is available outside Australia through TNT Express – you will need to contact [email protected] for a shipping quote
Delivery Time-Frame - Australia: Please understand that our products are hand-made by our team of craftsmen here on our premises in Sydney Australia and that if an order has to be manufactured, delivery times will vary in accordance to material availability and our manufacturing schedules.
Shipping and Delivery Policy - International Shipping: When you have contacted us for a shipping quote we will be able to provide you with an estimated shipping time.
We deliver products Australia wide & internationally2 using TNT Express. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout3.
We aim to delivery your order as promptly as possible. However, we do not have control over your order once it has been passed to the courier company. Some deliveries may be late due to your location, accidents or local disruptions. In these instances, SOLID RACKS will not be liable for any consequential loss. Please ensure that you CHECK your delivery before signing for it.
*items shipped to the Sydney CBD & surrounding suburbs will be sent via local courier
*we can only ship to countries that TNT Express will ship to
*if for some reason you shipping cost is not calculated or you feel it is to high please contact us [email protected]and we can give you another quote
Shipping - Special Instructions
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. "Last house at end of driveway", "Office hours 9-5"). Drivers are unable to grant specific requests such as "Deliver between 1-2pm" or "Leave parcel in garden shed". SOLID RACKS cannot be held responsible if your instructions are not followed, nor can we complete any promo code requests entered in this field.
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to SOLID RACKS.COM indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by SOLID RACKS.COM.
SOLID RACKS.COM reserves the right to make changes to this site and these terms and conditions at any time.
By ordering SOLID RACKS or registering on our website, you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting us via email: [email protected] and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SOLID RACKS.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. SOLID RACKS.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. SOLID RACKS.com does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by SOLID RACKS.com.
SOLID RACKS.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
The delivery times provided by SOLID RACKS.com are estimates only. SOLID RACKS.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. SOLID RACKS cannot accommodate all address change requests.
SOLID RACKS takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. SOLID RACKS do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and SOLID RACKS will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and SOLID RACKS will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Warranties and Repairs
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
Refunds & Returns
We recommend sending returns via registered post as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached.
Gift cards and promo codes cannot be applied to exchanges.
Returns must be made within the timeframe listed on the returns page unless faulty.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. SOLID RACKS will not pay to return these items to you.
If notified before goods have been dispatched, SOLID RACKS.com can accommodate order cancellations. If items have been shipped, SOLID RACKS.com reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by SOLID RACKS Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SOLID RACKS PTY LTD.
All software used on the site is the sole property of SOLID RACKS PTY LTD or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without SOLID RACKS PTY LTD prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SOLID RACKS.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
SOLID RACKS.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, SOLID RACKS.com shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that SOLID RACKS.com is not responsible for the operation of or content located on or through any such site.
Credit Card Payments
All orders are subject to pre-authorisations checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount for the order will be frozen on your account and this amount is taken when the order is despatched. Some credit cards may be subject to a $1 authorisation check which will be released back to you.
Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held.
Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
Promotional items are available only while supplies last; SOLID RACKS does not issue rain checks for items that run out of stock.
SOLID RACKS can, at its sole discretion, extend or terminate a Promotion at any time.
SOLID RACKS has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.