• If for any reason we are unable to dispatch your order we will notify you within 2 business days
• If for any reason you are not satisfied with a product, please contact us immediately so that we can assist you.
• Any inquiries will be responded to within 1-2 working days.
• If your inquiry is unanswered within this timeframe it may not have been submitted properly or may have not gone through to our staff, we kindly ask you to submit the inquiry again if this situation arises and apologize for any inconvenience.

SOLID RACKS Pty Ltd is committed to providing exceptional customer service and quality products.  We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are above; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder, or a full refund.

Please read the Delivery Timeframe section for information.
Please read Refund Policy for details