Policies and Procedures
Collection of Information
In order to use the SOLID Racks website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts. Any information collected by SOLID Racks is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from SOLID Racks customer’s is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If you’re personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected].
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
SOLID Racks uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
SOLID Racks may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. SOLID Racks does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the SOLID Racks site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.solidracks.com.
SOLID Racks Security Policy
SOLID Racks uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by SOLID Racks or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SOLID Racks.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
In some circumstances we are unable to provide you with shipping fees on all of our SOLID Racks products due to variable size, weight and quantity. A member of the SOLID Racks team will contact you once your order has been received to confirm the best available freight options.
Please Note: Your order & credit card details will be processed. A member of the SOLID Racks Team will contact you with a freight cost, If you do not accept our proposed costs a full refund will be made. We never permanently store complete Credit Card details.
These terms apply to your access to Solidracks.com (Website) and your use of any or all of the documents that comprise this Website.
Please read through the Terms. If you do not agree with the Terms, then do not use this Website. Use of this Website will indicate that you agree to be bound by the Terms.
Solidracks.com reserves the right to add to, delete or change these terms at any time and without notice. Users are bound by such revisions and should therefore visit this page periodically to review the current Terms and Conditions.
Disclaimer of Liability
Although great efforts are made to ensure the accuracy of the information provided on this Website, there is no guarantee that the information supplied is error free. The information of this Website may at times be out of date or contain technical inaccuracies and typographical errors.
No claims, promises or warranties, express or implied, are made about the accuracy, completeness or fitness for purpose of any material on this Website.
No liability of any description is accepted, including liability for negligence, for any direct, indirect, special or consequential losses or damages (including but not limited to loss of business, revenue, profits, or consequential loss) resulting from the use of this Website. Liability for errors and omissions in the contents of this Website is expressly disclaimed.
No liability is accepted for any failure to keep the information in these documents up-to-date, and no responsibility is accepted for keeping the information in these documents up-to-date.
All the material on this Website is the copyright of Solidracks.com, unless otherwise stated, and all rights are reserved.
No part of the data from this Website is to be incorporated either on another Web site, in any other product or publication, or as part of any commercial service, without the prior written permission of Solidracks.com. You are however welcome to provide links to this Website.
Trademarks & Patents
All sizes and dimensions were correct at time of publication.
Note: several products depicted on this website are Patented or subject of pending patent applications.
Wood Appeal Pty Ltd & SOLID Racks reserves the right to change, modify, edit or withdraw any of their advertised products, at any time without notice or the incurrence of any liability whatsoever.
SOLID Racks Pty Ltd is a division of Wood Appeal Pty Ltd.
SOLID, SOLID Racks and the ‘S’ (stylised) logo and SOLID INFINITY SYTEM, and the ‘S’ (stylised) SOLID Logo & web address are all registered trademarks of SOLID Racks and Wood Appeal Pty Ltd.
Copyright ©2009. Wood Appeal Pty Ltd. All rights reserved