Frequently Asked Question

What are your shipping fees?

A shipping cost will be added during the checkout process. Our products are considered bulky/oversized items and therefore cannot be sent via standard postal services. Your order will be sent via express courier, if you find the postage cost to be too high please contact us 

Do you ship internationally?

Yes, we do offer international shipping.

Unfortunately we do not have an international shipping calculator integrated into our website yet. If you would like a shipping price to a destination outside of Australia please contact us and we will get back to you ASAP with a shipping quote.

Will my credit card be charged immediately?

 Your credit card will be charged immediately at the time of purchase. We use a secure payment gateway for all purchases. You can view their policies here. If you have any trouble please contact us. 

Do you offer Gift Cards?

Ans: Yes, we do offer Gift Vouchers.

You can purchase our SOLID RACKS gift vouchers online here. Simply select a gift voucher with the amount you want and add it to your cart. During the checkout you can specify who you are sending the voucher to and add a personal message. All gift vouchers are digital products with unique numbers, they are only valid for 6 months from date of purchase. If you are unable to use a voucher please contact us.

What is your returns policy?

Please click HERE to view SOLID RACKS Returns policy. Our refund policy does not apply to orders (including Gift Vouchers) simply because you have changed your mind.

How will my order be shipped?

During the checkout process you will be provided the cheapest & fastest shipping options from a range of carriers. You will also have the option to add insurance to your shipment and the option to offset the carbon emissions which would be created by shipping your order.

Do International order incour custom chargers?

International shipping is calculated based on a number of factors including the desired shipping service (Economy/ Economy Express), the number of items you are purchasing, the weight of the items, the cubic volume and the destination country/region.

Unfortunately we do not have an international shipping calculator integrated into our website yet. If you would like a shipping price to a destination outside of Australia please contact us and we will get back to you ASAP with a shipping quote.

What happens if I receive am incorrect item?

Ans: If you receive an incorrect item on your order, please contact SOLID RACKS immediately and we will arrange for the correct item to be sent to you and for the incorrect item to be returned. Please keep original packaging for shipping.

What happens if my order gets lost in the mail?

Ans: Once your order has been received and processed it will be booked with your selected carrier. When the order is booked you will receive a shipment email which includes a tracking number. You can track your item from start to finish, if you do not receive your item please contact us and the carrier.

What happens if any item is missing from my order?

Ans: Please contact SOLID RACKS on +61 2 9905 9228 or info@solidracks.com if an item is missing from your order. In some cases your order may have been shipped in multiple boxes as the product may not have been able to be packaged to fit into one box and may have been delivered short. Always check when receiving a delivery that you have signed off for the right number of boxes.

Will you deliver to a PO box address

Ans: Unfortunately we are unable to deliver to PO Box addresses. This is because we use couriers. Please provide a work or home address with someone available to accept the package. If no one will be home please include instructions for the driver during checkout.

Can you deliver to my work address?

Ans: We certainly can deliver to your work address. SOLID RACKS recommends that you provide a work address where ever possible. Please ensure to also include the Company Name and telephone number in the shipping order details so the delivery driver can find you easily.